How to Get Started with Amazon Quick and Amazon Connect's New Agentic AI Solutions

Introduction

In early May 2026, AWS CEO Matt Garman, along with leaders from Amazon and OpenAI, unveiled a wave of updates that promise to reshape how businesses leverage AI. Among the highlights are the Amazon Quick desktop app, expanded integrations, and a major overhaul of Amazon Connect into four dedicated agentic AI tools. This guide walks you through the steps to start using these features today, from signing up for Quick to deploying Connect's supply-chain and hiring solutions. Whether you're a solo entrepreneur or an enterprise IT manager, these steps will help you harness the latest AI capabilities from AWS.

How to Get Started with Amazon Quick and Amazon Connect's New Agentic AI Solutions — Source: aws.amazon.com

What You Need

A personal email address or an account with Google, Apple, GitHub, or Amazon (no AWS account required for Amazon Quick)
For Amazon Connect: an AWS account with appropriate permissions
Access to supported third-party apps (Google Workspace, Zoom, Airtable, Dropbox, Microsoft Teams) for integrations
Basic familiarity with cloud services and AI assistants
Optional: existing supply chain or HR workflows for Amazon Connect solutions

Step-by-Step Guide

Step 1: Sign Up for Amazon Quick Desktop App (Preview)

Amazon Quick, the AI assistant for work, now offers a desktop app in preview. To get started:

Visit the Amazon Quick sign-up page. Use your personal email or an existing account from Google, Apple, GitHub, or Amazon. No AWS account is necessary.
Complete the registration. Within minutes, you'll have access to the desktop app, which works without opening a browser.
Download and install the app on your computer. It will stay connected to your local files, calendar, and communication tools.

Step 2: Connect Your Apps and Generate Visual Assets

Once Quick is installed, integrate it with your daily tools:

Open Quick and navigate to the integrations section. You'll find native support for Google Workspace, Zoom, Airtable, Dropbox, and Microsoft Teams.
Authorize each app so Quick can access relevant data (calendars, files, chats).
Use the chat interface to generate polished documents, presentations, infographics, and images. Simply describe what you need—Quick handles formatting and design.

Step 3: Build Custom Apps with Quick (Preview)

Quick now lets you create intelligent apps using natural language:

In the Quick interface, select the "Build custom apps" option (available in preview).
Describe the app you want—for example, "a dashboard for sales data connected to my CRM." Quick will generate a draft.
Refine the app using additional natural-language instructions. You can build web pages, dashboards, and workflows without coding.

Step 4: Understand Amazon Connect's Four Agentic AI Solutions

Amazon Connect has evolved from a contact center product into a suite of four AI-driven solutions. Familiarize yourself with each:

Amazon Connect Decisions: For supply chain planning and intelligence.
Amazon Connect Talent (Preview): For AI-led hiring and assessments.
Amazon Connect Customer: The core service for personalized customer experience across voice, chat, and digital channels.
Amazon Connect (other? not specified but likely a fourth). Based on the original text, the fourth is implied but not named; for completeness, treat the suite as three main ones plus the existing platform.

Step 5: Implement Amazon Connect Decisions for Supply Chain

To shift from crisis management to proactive planning:

In your AWS Management Console, enable Amazon Connect Decisions (requires subscription).
Connect it to your existing supply chain data sources—inventory, logistics, demand forecasts.
Configure the solution using 30 years of Amazon operational science and 25+ specialized tools included. The system provides automated recommendations and what-if analyses.

Step 6: Use Amazon Connect Talent for Hiring (Preview)

For talent acquisition leaders:

Access Amazon Connect Talent from the AWS console (preview stage).
Set up AI-led interviews: the system conducts structured interviews with candidates, using science-backed assessments.
Configure evaluation criteria. The solution provides consistent, unbiased scoring to streamline scaled hiring.

Step 7: Optimize Customer Experience with Amazon Connect Customer

Enhance your contact center with the renewed Amazon Connect Customer:

Deploy Amazon Connect Customer (formerly Amazon Connect) across voice, chat, and digital channels.
Use the new configuration capabilities to personalize interactions based on customer history and preferences.
Integrate with Amazon Quick for AI-assisted agent responses and real-time data access.

Tips for Success

Start small with Quick — try generating a single presentation before building custom apps. The desktop app is in preview, so expect updates.
Leverage the OpenAI partnership — the deeper integration allows Quick to tap into advanced language models. Use clear, detailed prompts for best results.
For Connect, pilot one solution at a time. Begin with Customer or Decisions before scaling to Talent.
No AWS account? No problem. Quick works independently, but you'll need an AWS account for Connect solutions.
Stay updated — as of May 4, 2026, these features are in preview or early release. Check AWS documentation for region availability and pricing.

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